FAQ

If time slot tickets are still available: Yes - but online tickets are usually less expensive, never more expensive, and you save waiting time

Yes, every visitor, including children, requires a ticket to enter the exhibition. Tickets for children under the age of six are free-of-charge!

No, you can scan the mobile ticket from your smartphone or in your digital wallet.

You can download your tickets directly after purchasing them. They will also be sent to you by e-mail minutes after purchase.

The dynamic nature of our self-regulating entrance system means that we can offer less popular entry times at reduced prices.

We promise: booking online will save you money: online tickets cost less than tickets purchased at the museum!

It’s worth booking early: the earlier the booking, the cheaper the ticket!


We open five minutes before the start of your time slot. So please do not come too early!
The tickets entitle you to admission within a time slot of 15 minutes. Within this time you have the opportunity to redeem your ticket and start your visit.
We have numerous lockers for jackets, small backpacks, etc., which you can use free of charge against a deposit.
We generally recommend a visit from the age of 8. Of course, younger children can also discover a lot with us and have a lot of fun in our museum with the support of their parents or other supervisors.
At the end of our exhibition you will reach our museum shop with our in-house café. Here you can buy various snacks, cold and hot drinks.
Due to the interactivity of the exhibition, an audio guide would only hinder. However, if you have any questions about individual exhibits, our guides are always available. They are in the exhibition during opening hours and are happy to help you!
In our exhibition you will find all information in German as well as English.
Dogs may only be brought into the museum if they remain in a bag throughout their stay. Free running is not permitted inside the museum rooms at any time. Of course, this does not apply to necessary assistance dogs.
We recommend booking online in advance via our ticket shop, as only a limited number of tickets are available. If there are still time slots available, tickets can also be purchased on site. 
Tickets are available for download directly after purchase. We ship products within 48 hours on working days.