Go to homepage
FAQ and Help

FAQ

Questions about buying tickets

Ticket Icon
Can I buy tickets directly at the museum?
If time slot tickets are still available: Yes - but online tickets are usually less expensive, never more expensive, and you save waiting time

Yes, every visitor, including children, requires a ticket to enter the exhibition. Tickets for children under the age of six are free-of-charge!

No, you can scan the mobile ticket from your smartphone or in your digital wallet.

You can download your tickets directly after purchasing them. They will also be sent to you by e-mail minutes after purchase.

The dynamic nature of our self-regulating entrance system means that we can offer less popular entry times at reduced prices.

We promise: booking online will save you money: online tickets cost less than tickets purchased at the museum!

It’s worth booking early: the earlier the booking, the cheaper the ticket!


The floodgates open five minutes before the start of your time slot. So please do not arrive too early!
The tickets entitle you to admission in a time window of 15 minutes. Within this time you have the opportunity to redeem your ticket and start the visit.
We recommend booking online in advance via our ticket shop, as only a limited number of tickets are available. If there are still time slots available, tickets can also be purchased on site. 

Questions about buying merchandise

Merchandise Icon
How quickly will I receive my ordered products?

Tickets are available for download directly after purchase. We ship products within 48 hours on working days.

Shipping questions

shipping icon
How fast is the shipping?
You will receive tickets directly after purchase for download. We ship products within 48 hours on business days.

Questions about the museum

Museum Icon
We have numerous lockers for jackets, small backpacks, etc., which you can use free of charge against a deposit.
We recommend planning about 2-2.5 hours for a visit. Of course, the length of stay can be customized and is limited only by our closing times.
The exhibition is located on two floors, which can be reached by elevator accompanied by our staff. Furthermore, a barrier-free toilet is available in the store.
In principle, we recommend the visit from 8 years. Of course, younger children can also discover a lot with us and have a lot of fun in our museum with the support of parents or other supervisors.
At the end of our exhibition you will reach our museum store with our in-house café. Here you can buy various snacks, cold as well as hot drinks.
Due to the interactivity of the exhibition, an audio guide would only hinder. However, if you have any questions about individual exhibits, our guides are always available. They are in the exhibition during opening hours and are happy to help you!
In our exhibition you will find all information in German as well as English language.
Dogs may be brought in only if they remain in a bag throughout their stay at the museum. Free running is not permitted at any time within the museum premises. Of course, this does not apply to necessary assistance dogs.
We recommend booking online in advance via our ticket store, as only a limited number of tickets are available. If there are still time slots available, tickets can also be purchased on site.